GAS AND OIL
We provide the maintenance and service of applications included in the gasLUX, gasLUX Green and liqLUX software packages, implemented for our customers. The service parameters are adapted to functionalities of individual software modules and the specifics of customer activities.
Repair of reported incidents and applications irregularities
Support and consultation for applications users
Documentation update
Administration of applications
Customer support in the scope of updating and problems with third -party software (operating systems, databases, application servers)
Customer support in terms of IT equipment problems (servers, arrays, LAN/SAN switches, network devices)
Implementation of small changes/CR
Guaranteed reaction and repair times
Calendar of services: 24/7, 8/5, agreed individually
Monitoring of key services and processes
Cyclical reporting on the state of services
