POWER ENGINEERING

We are closer than you think - check how we can help you in the field of application service in the SaaS model

The service provided applies to applications implemented in the SaaS service model in our cloud environment as part of the LUXtrade package:

WIRE • TAXUS • Trading Desk • CORNUS
MIDOSS-REPORTS • MIDOSS-ANALISYS • SALIX. • ADMIN
CRD • LARIX • AKCYZATTOR • MRO
BILLIG • CRM • eBOOK • Power Run Module

FEMI • ESB Data Buses

SCOPE OF SUPPORT PROVIDED

Providing a ready application in the SaaS model

Fixing reported incidents and irregularities related to the application

Application user support and consultation

Documentation update

Guaranteed response and repair times

Guaranteed levels of service availability

Monitoring of key services

Cyclic reporting on the status of services

Service provision calendar: 24/7, 8/5, agreed individually

Implementation of small changes/ CR