POWER ENGINEERING

We are always available for you - see how our application service works

The service provided applies to applications implemented on our client’s environments as part of the LUXtrade and EDS package:

WIRE • OWL TAXUS • Trading Desk

CORNUS • EC-PORTAL • MIDOSS-REPORTS

MIDOSS-ANALYZES • SALIX. • ADMIN

EXCISE AGENT • MRO • MRI • RRM

BILLIG • CRM • eBOOK • Power Run Module

FEMI • ESB Data Buses

RANGE OF PROVIDED SUPPORTS

Fix reported incidents and incorrectness about applications

Help and consult application users

Update documentation

Administer apps

Assist customers in updating and issues with third-company software (operation systems, databases, app servers)

Help customers with problems in IT equipment (servers, arrays, LAN/SAN switches, network devices)

Realization of small changes/CR

Guaranteed reaction and repair times

Calendar of service providing: 24/7, 8/5, individually agreed upon

Monitoring key services

Cyclical reporting about service status