We provide an appropriate approach to end customer service both at the pre-contract stage and during its duration based on the modern Salesforce CRM module.

In addition, we emphasize the effective course of the end-to-end process in the area "from reading to invoice" - thanks to modern solutions in the field of discrete and interval metering management as well as a mature and proven billing engine.

Modular design

allows you to select ingredients according to your needs. Separate functional blocks support the following processes: CRM, Reading database management, Billing. Thanks to this, we can offer the implementation of a full comprehensive solution as well as its selected modules integrated with existing systems in your organization.

Deployment on a customer instance or in a cloud solution

Proven technology will ensure effective operation and full security regardless of the implementation option.

Dedicated “TO START” offer

An offer for companies starting their operations on the energy market, which will ensure quick and effective implementation of the system, while allowing you to focus on running your business.

Support for billing settlements in accordance with applicable tariffs and price lists

ensures compliance with the provisions of the Energy Law in force in Poland and European regulations. Care in this area, concern for the appropriate quality of system implementation and maintaining high standards of customer service ensure that we actively use the ISO certificates implemented in the organization.

Common invoice

for energy and gas and any other goods (e.g. insurance, TOP), import of readings from DSOs, generation of settlements for various currencies, ready-made interfaces to popular accounting systems, versioning of system objects for audit purposes.

Elegant and functional user interface

composed with a modern interior that ensures easy navigation through the system, transparency of the presented data and optimal support for Business processes related to the conducted activity. Multilingual interface, currently available in Polish, English and Russian. And all this from the level of a web browser with great flexibility in terms of adjusting to your requirements.

30 years of experience

on the development and improvement of the system. And this is not the end, because we are not standing still, optimizations are ongoing, and in the background we are working on new desired functionalities. All this with the participation of specialized analytical and development staff.

Expansion of the implemented system

in the case of expanding your customer base with a high-demand segment, it is possible to expand the implemented System with other LUXtrade components in the scope of wholesale trade.

ROADMAP

We invite you to familiarize yourself with our roadmap and the nearest directions
development, which we set together with our clients.

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FEATURES OF A COMPREHENSIVE SOLUTION

Compatible database of contractors, contracts, metering points, metering data and settlements.
Exchange of information between modules.

Full service

From the advertising campaign and first contact, through bidding, relationship management and sales effectiveness.
Acquisition of the client, as well as administration of the contract, metering points, the supplier switching process and notifications to the DSO.
Acquisition of measurement data in the form of single readings and consumption profiles (e.g. hourly) and a mechanism for validating correct data.

Customer settlements, not only in the field of energy and gas, issuing corrections, 
control of changes in the parameters of the consumption point in the period already settled.

Payment administration, checking the status of payments, setting up debt collection cases and reminders.
Contract change processes, including administration of annexes, price changes due to law changes, etc.
Reminders about expiring contracts, tasks and reminders to increase salespeople’s effectiveness.